Customer List
The
following
is
a
partial
list
of
the
many
companies
and
organizations
to
which
we
have
provided
technology
solutions that meet their unique and critical needs:
3COM
*
Accenture
*
ACS
–
Dallas
*
Acxiom
*
ADP
*
AG
Communications
*
Alaska
Airlines
*
Altera
Systems
*
AMD
(Advanced
Micro
Devices)
*
American
Airlines
*
American
Express
(AMEX
Technologies)
*
AMGEN
*
Anheuser
Busch
*
Antelope
Valley
Hospital
*
Apollo
Group
(University
of
Phoenix)
*
App-Genesys
*
Applied
Materials
*
Apriva
*
APS
(AZ
Power
Services)
*
Arizona
Republic
(Gannet)
*
Arizona
State
University
(ASU)
*
Ascent
Media
*
AT&T
(Asia)
*
Autodesk
*
Avaya
*
AVNET
–
Chandler
AZ
*
Bank
of
America
*
Bank
of
the
West
*
Bank
One
*
Bear
Stearns
*
Bechtel
*
Belkin
*
Best
Western
International
*
Blue
Cross
/
Blue
Shield
–
Dallas
TX
*
Blue
Cross
/
Blue
Shield
MA
*
Blue
Cross
/
Blue
Shield
of
Iowa
–
Wellmark
*
Blue
Cross
Blue
Shield
-
AL
*
BMC
Software
*
BOEING
*
Boeing
Areospace
*
Boone
Hospital
*
Brocade
*
Bryan
Cave
Company
*
Bureau
of
Reclamation
*
CA
Technologies
*
Cadence
*
Canon
*
Capital
Group
*
Cat
Technologies
*
Cedar
Sinai
–
Beverley
Hills
*
Central
Newspapers
Inc
*
Cervalis
*
Cheesecake
Factory
*
Chevron
Texaco
*
Chevron
Texaco
*
Children’s
Hospital
-
CO
*
CITI
*
City
of
Amarillo
*
City
of
Austin
–
Convention
Center
Department
*
City
of
Whitewater
-
WI
*
Clarify
(Nortel)
*
Clark
County
*
Clark
County
–
Center
for
Enterprise
Information
Technologies
*
CNF
–
Portland
*
CNN
–
Hollywood
*
Continental
Airlines
*
Corio
(Now
IBM)
*
Costco
*
Cox
Media
-
AZ
*
Credit
Suisse
*
CSC
–
San
Diego
*
CyberTrader
*
Davidson
University
*
Dell
Computers
*
Dell
S&B
*
Dell
Webb
*
Dell
Webb
*
Deluxe
Digital
*
Denver
International
Airport
(DIA)
*
Department
Of
Defense
(DOD)
*
DePauw
University
*
Direct
TV
*
Dolby
Labs
*
Dow
Chemical
*
DST
Systems
*
Duke
University
*
Duquesne
University
*
EBay
*
EConvergent
*
eConvergent
*
EDS
*
Edward
Jones
Company
*
EFilm
Hollywood
*
e-Funds
*
Eli
Lilly
*
EmCare
*
Encore
Hollywood
*
Entergy
–
New
Orleans
*
Environmental
Protection
Agency
(EPA)
*
Estee
Lauder
*
Ethicon
(Johnson
&
Johnson)
*
Exodus
*
FAA
*
Federal
Reserve
–
Dallas
TX
*
Fidelity
Investments
*
First
American
*
First
Data
*
Fluke
*
Four
Seasons
–
Las
Vegas
*
Ft.
Huachuca
*
Galileo
*
Gates
Foundation
*
GE
Capital
*
GE
Credit
Union
(GECU)
*
Gillette
Stadium
*
Globix
*
GMAC
*
GoDaddy
*
Gordon
Flesch
Company
*
GST
Systems
*
Hallmark
*
Hewlett
Packard
*
Hibernia
National
Bank
*
Honeywell
*
IBM
-
Chicago
*
IBM
-
Global
Services
BC&RS
–
CO
*
IBM
–
Storage
Systems
-
Tucson
AZ
*
IFE
Systems
*
Indianapolis
Star
(Gannet)
*
IndyMac
*
Information
Handling
Systems
*
INGRAM
*
Intel
–
Chandler
AZ
*
Intel
–
Folsom
CA
*
Intel
–
Portland
OR
*
Intel
–
Rio
Rancho
NM
*
Interop
(Formerly
N+I
Networld
Interop)
*
Intuition
Inc
*
ISS
–
Atlanta
GA
*
iStructure
(Level
3)
*
Jack
Henry
Company
*
JC
Penny
*
JD
Edwards
*
Jefferson
County
-
AL
*
Jeppesen
*
Johnson
&
Johnson
*
JP
Morgan
*
KABC
-
LA
*
KLA
TENCOR
*
KPIX
–
San
Francisco
*
Kraft
Group
*
KTVU
FOX
2
–
Oakland
CA
*
Las
Vegas
Valley
Water
District
*
Level-3
*
Lexisnexis
*
LifeTime
TV
*
Lockheed
Martin
*
Louisiana
Department
of
Safety
&
Corrections
*
Mandalay
Corporation
*
Maricopa
Community
College
*
Mastercard
*
Mattel
*
Mayo
Clinic
–
Scottsdale
*
Mayo
Clinic
–
Rochester
*
McData
*
Medsynergies
*
MGM-Mirage
*
Microsoft
–
Redmond
WA
*
Microsoft
MTC
–
Austin
TX
*
Ministries
of
Management
–
BC
*
Monsanto
*
Motorola
*
Mount
Sinai
Medical
Center
*
MSC
Software
*
National
City
Mortgage
*
NCAR
*
Nestle
*
NetAppliance
*
NetIQ
*
NetIQ
*
Network
Associates
*
Neuberger
Berman
*
New
England
Patriots
*
New
England
Revolution
*
New
York
City
Board
of
Education
*
Nokia
*
Nortel
*
Novell
*
Novell
Corporation
–
Waltham
MA,
Provo
UT,
GC-Herndon
VA,
&
Anaheim
CA
*
Oracle
*
Palo
Verde
Nuclear
Facilities
(Pinnacle
West
Capital
Corp)
*
Pan
American
Life
*
Payless
Shoes
*
Perot
Systems
*
Peterson
AFB
*
PF
Chang
*
Pharmacia
–
Pizer
*
Phoenix
Insurance
*
Pinacor
*
Pinal
County
*
Pixar
(Disney)
*
Placer
Dome
Inc
–
BC
*
PS22
-
NY
*
Public
Services
of
New
Mexico
*
Pulte
Homes
*
Quantum
*
QWEST
–
Denver
CO
*
Radio
Shack
–
Corporate
*
Raytheon
*
RFK
High
School
-
NY
*
Rice
University
*
Rockford
Public
Library
*
SAIC
*
Salt
River
Project
(SRP)
*
San
Diego
DPC
*
Sandia
National
Laboratories
*
SBC
-
ASI
*
Scott
AFB
*
Seagate
*
Server
Technology
Inc
*
Shapeshifter
Post
*
Sharp
*
Skywalker
Sound
(Lucas
Films)
*
Smurfit
Stone
*
SONIC
*
Sony
–
Mexico
*
Sony
Imageworks
*
Southwest
Gas
*
Southwest
Securities
*
SPAWAR
(Formerly
NRISSO)
*
Sprint
*
Standard
&
Poors
*
State
of
Connecticut
*
State
Of
Kansas
*
State
of
Washington
–
DOE
*
Sun
Microsystems
*
Sunset
Gower
Studios
*
SYBASE
*
Technicolor
–
Hollywood
CA
*
Technicolor
Sound
Services
-
Paramount
*
TELUS
–
Canada
*
Texas
Children’s
Hospital
*
TexasBank
*
The
Prudential
-
NJ
*
TicketMaster
*
Time
Warner
–
New
York
*
Toyota
–
CA
*
Transamerica
*
Triton
Communications
–
BC
*
Trizetto
*
Union
Bank
of
CA
*
Unity
Health
Systems
*
University
Medical
Center
–
Tucson
*
University
of
Arizona
(UofA)
*
University
of
California
–
Cinematic
Arts
*
University
of
California
–
San
Diego
*
University
of
Texas
*
University
of
Wisconsin
–
Whitewater
*
US
Bureau
of
Land
Management
*
US
Department
of
the
Interior
*
US
West
*
Vaisala
(Formerly
Global
Atmoshperics)
*
Verio
*
Veritas
*
Verizon
(FL
/
TX)
*
VISA
*
Vonage
–
BC
*
Vulcan
Inc
*
Wall
Street
On
Demand
*
Wal-Mart
*
Warranty
Corporation
of
America
(WaCA)
*
Warsaw
Community
Public
Library
*
Waste
Management
*
WEMED
(Wilson
Elsner
LLP)
NY
*
Western
GECO
*
Weyerhauser
*
White
Sands
*
Whitney
National
Bank * WiPRO * Wisconsin DOJ * WWF (World Wrestling Federation) * XBOX * XILINX * Yankee Candle Company
Alan,
I
wanted
to
thank
you
for
the
excellent
CPS,
Power
Tower,
and
DS
training
you
provided
to
my
group
this
week.
We
were
very
glad
you
could
carve
out
some
time
for
us
here,
and
the
training
opportunity
was
invaluable
helping
to
build
our
product
technical
skills.
Hopefully
we
could
do
some advance XP training the next time you’re here.
Thanks again,
Phil
Avocent Services Corp.
Phil Carlson
Former - Manager, Technical Support - Redmond, WA
Subject: Thank You!
I
wanted
to
thank
you
again
for
the
awesome
appointment
we
all
had
at
American
Express
yesterday!
Craig
and
I
appreciate
both
of
you
rearranging
your
schedules
to
accommodate
our
important
client.
Michele,
I
hope
you
got home at a reasonable hour eventually?!
Alan,
you
are
so
knowledgeable
and
informative,
you
help
make
the
technology
make
sense!
Thanks
to
both
of
you
and
your
great
presentations
(all
16
of
them)
I
have
a
very
good
feeling
about
American
Express
becoming
an
Avocent customer very soon.
Have
a
great
weekend
and
here's
to
much
success
for
all
of us!
Regards,
Mitsi
Alan,
Excellent
work
on
the
Avnet
issue.
Once
again,
you
have
come
through
for
us
in
a
pinch.
I
appreciate
the
effort
you
put
in
and
will
always
be
willing
to
personally
take
trouble
calls from you at any time.
Terry
Gentlemen,
I
just
wanted
to
drop
you
both
a
quick
line
to
let
you
know
how
much
I
appreciate
the
time
and
effort
utilized
in
working
with
Dynegy.
You
were
both
very
professional,
and
the long hours put into the account paid off.
The
end
users
were
completely
satisfied
with
the
results
of
your upgrades and the procedure was executed flawlessly.
Thank you both very, very, much!!!
IT Staffer
DYNEGY
All:
This is past due.......
I
want
to
give
my
sincere
appreciation
and
pay
my
respects
to
John
and
Alan
for
their
assistance
on
the
Radio
Shack
account.
This
was
a
huge
win
for
Avocent
-
not
only
in
revenue
but
by
beating
two
competitors.
There
is
no
way
I
could
have
closed
the
deal
without
them.
This
was
by
far
the
most
difficult
account (people) I've ever worked with.
Alan,
you
amazed
me
in
that
conference
room
with
your
professionalism
and
technical
knowledge
when
Keith
was
trying
to
face
off
with
you.
He
tested
you.
Your
confidence
in
Avocent
and
our
products
and
not
backing
down
to
them
in
that
room
earned
their
respect
that
day!
I
truly
believe
from
that
meeting
they knew who their chosen vendor was....
John,
I
was
so
proud
how
you
handled
Keith
when
you
managed
to
get
the
equipment
running
smooth
again
without
blinking
an
eye.
Well......maybe
at
me
showing
how
bad
you
wanted
to
punch the guy. :-) When we left there he knew he was wrong...
You
two
deserve
so
much
credit
on
this
account
and
I
want
all
of you to know how happy I am to have them on our team!!
Many thanks again,
-K
Kerri and Alan,
“…without
a
doubt,
you
two
went
a
long
way
toward
turning
him
around.
They
keep
telling
us
to
stay
out
of
tech
support
issues.
So
I
am
sure
instead
of
addressing
a
tech
support
issue,
you
addressed
a
customer
satisfaction
issue
and
obviously did it well. Thank you for the extra effort.”
Thanks,
M. Campbell
Former Regional Manager, Avocent
David,
I
wanted
to
take
a
moment
to
send
a
note
concerning
the
outstanding
efforts
displayed
by
Alan
Frank.
Normally
I
would
send
this
to
his
boss,
but
since
I
don't
know
who
that
would
be
I
thought
you
would
be
the
best
alternative.
I
would
appreciate it if you would forward this to the proper individuals within Avocent.
Alan
Frank
has
provided
support
to
us
for
our
internal
customer
and
the
issues
we
had
with
the
Avocent
KVM
over
IP
solution.
Alan
demonstrated
outstanding
customer
service
skills
and
an
interest
in
making
sure
we
were
happy
with
the
Avocent
equipment.
After
I
explained
the
issues
in
my
first
conversation
with
Alan
he
immediately
volunteered
to
make
an
on-site
call.
Alan
worked
around
my
schedule
and
showed
maximum
flexibility
in
arranging
our
on-site
service
calls.
Alan
spent
some
time
explaining
the
proper
setups
and
configurations
to
allow
the
Avocent
solution
to
work
at
its
maximum
ability.
Alan
delivered
setup
files
and
training
that
has
allowed
me
to
reverse
the
perception
of
the
Avocent
solution
within
our
customer's
workforce.
When
I
continued
to
have
issues
Alan
made
sure
that
a
replacement
unit
was
shipped
out
to
us
right
away,
and
made
another
on-
site
visit
to
verify
that
everything
was
working.
Alan
took
the
AR's
to
solve
the
issues
with
our
USB
based
systems
as
well.
At
this
point
in
time
we
have
a
100%
fully
effective
solution,
and
without
Alan's
diligence
and
customer
service
attitude
we
would
not
have
been
able
to
do
this.
My
customer
is
now
extremely
happy
with
the
Avocent
solution,
and
we
are
currently
planning
on
purchasing
more
Avocent
devices.
The
Avocent
product
will
allow
us
to
solve
many
of
our
networking
issues,
and proceed with our lab improvement project.
All
of
these
items
would
not
have
happened
without
Alan's
dedication
and
critical
skill
training
that
he
provided
for
us.
Alan
is
a
great
asset
for
Avocent,
and
I
wanted
to make sure that you know how helpful he was.
If
you
would
like
me
to
forward
this
to
the
proper
personnel
let
me
know,
and
if
you
need any more information I will be happy to provide it.
Thank You,
Ed K. Tafoya
Intel Corporation - ITFlex NMR
Brad,
Alan
Frank
was
a
great
help
with
Tom
at
the
City
of
Amarillo.
Tom
took
delivery
of
DSR
equipment
and
ran
into
installation
problems.
Alan
walked
Tom
through
the
installation,
answered
questions
and
got
them
up
and
working
–
all
over
the
phone.
Tom
was
pleased
with
the
support
and
will
be
ordering
more
equipment
later
this
week.
My
thanks
to
Alan
for
his
support
to
DirectNET
and
making
Tom
feel
confident
about
his
Avocent
solution.
It
helps us sell Avocent to our (mutual) customers.
John
So
far
all
is
well
from
Visa!
Great
job,
fast
response-
they
are impressed.
All the best,
Brad Phillips
Avocent Corporation
Regional Sales Manager
Alan,
I
wanted
to
thank
you
again
for
working
out
the
problems
today
at
American.
I
believe
that
you
saw
the
opportunity
there,
and
I
know
that
Rob
and
Al
appreciated
your
help
as
well.
I
know
it's
your
job,
but
I
understand
that
it
is
a
thankless
job at times. Anyway, thanks again.
Tony
Alan
I
have
now
seen
many
product
demonstrations,
and
the
one
that
you
did
yesterday
afternoon
was
the
best
that
I
have
ever
seen!
In
my
opinion,
you
had
the
folks
from
Bank
One
"eating
out
of
your
hand",
wanting
more.
In
addition,
I'm
sure
that
because
of
your
fine
presentation
they have asked us to return today to do a second one.
While
I
am
still
struggling
to
be
able
to
represent
Avocent
to
Bank
One,
I
don't
think
there
is
any
question
at
this
point
that
Bank
One
will
or
will
not
be
purchasing
a
solution
for
their
labs.
Now
it
is
just
a
question
of
what
configuration
and when.
Your assistance is greatly appreciated. Thanks.
Jack Cashman
Ergo-Tech Solutions, Inc.
Hi Michele,
Just
wanted
to
say
how
a
good
a
job
Alan
did
for
me
last
week.
Qlogic
and
UBOC
were
very
impressed
with
how
well
he
knew
the
product.
In
addition,
he
really
listened
to
what
their
needs
were
and
tailored
his
presentation/demo to them. That was huge!
Charles
Alan,
I
believe
my
English
cannot
describe
the
gratitude
I
feel
for your help during the weekend and today.
As always, no matter what time or what day of the week.
THANK YOU VERY MUCH
Eddy Melendez
Consultant - South America
Ed,
I
want
to
recognize
the
great
job
that
Alan
Frank
did
on
Friday
during
a
conference
call
with
David
Calaf
at
Vassar
College.
David
is
technically
astute,
holds
strong
opinions
about
MicroSoft
products
and
is
not
shy
about
challenging
vendors.
I
knew
that
I
had
one
good
chance
to
get
David
to
consider
Avocent’s
DS/CCM/SP
lines
as
a
solution
for
the
college’s
~
100
servers.
I
called
Alan
and
asked
if
he
would
be
willing
&
able
to
get
on
the
Friday
conference
call.
Alan
said
yes
and
then,
on
Friday,
met
every
one
of
David’s
questions
with
technical
and
straight-forward
answers.
We
ended
the
call
with
David
interested
in
hearing
more
about
the
DSV3;
open
to
getting
an
eval
system;
and,
getting
a
preliminary
quote.
I
seriously
doubt
I could have accomplished that without Alan’s contribution.
I
look
forward
to
working
with
Alan
on
many
other
opportunities.
Thank you,
John Conner
KVMPro a division of ITPros
All,
I
wanted
to
recognize
and
thank
everyone’s
effort,
especially
those
of
Madhav
Konkimalla
(Cognizant),
Russell
Taylor,
Aung
Soe
and
Alan
Frank
(Avocent),
who
worked
over
the
Thanksgiving
Weekend
along
hard
with
the
Datacenter
–
Chelsea,
Noah,
Sean,
Dara,
Edwin
to
complete the DS View Migration.
This
migration
involved
updating
the
software
on
76
devices
spanning
across
4
different
locations.
The
fact
that
it
had
to
be
done
over
the
holiday
weekend
shows
how
critical
this
infrastructure
is
to
IndyMac
and
support
engineers. Thank you for all your teamwork!
Ulysses Angulo
CorpIT – Systems Planning and Design
Manager Enterprise Applications
IndyMac Bank
Alan,
I
wanted
to
let
you
know
that
I
just
received
an
order
from
Pulte
Homes,
previously
Del
Webb,
for
30
DSR
2161's.
It
was
a
tough
sale
because
of
the
merger
of
the
Pulte
and
Del
Webb
data
centers.
There
was
a
faction
of
people
who
wanted
to
do
business
with
Dell
because
of
their
existing
relationship
and
Dell's technical support .
Don
Wessel
the
network
manager
went
to
bat
for
ComNet
citing
the
strong
technical
support
he
had
previously
received
from
ComNet
and
Avocent.
He
gave
a
detailed
account
of
how
you
helped
them
with
there
first
DS1800
installation
and
how
you
got his 4XP's working with the DS1800.
He
mentioned
that
you
were
always
available
when
he
needed
you
and
he
convinced
the
team
that
technical
support
was
a
non-issue
and
his
relationship
with
ComNet
and
Avocent
was
solid.
I
believe
that
your
commitment
to
support
Del
Webb
during
the
initial
installation
was
instrumental
in
us
getting
the
order.
I
know
that
it
often
goes
unsaid,
but
I
want
to
acknowledge
you
for
your
commitment
to
customer
support.
You
have
always
gone
above
and
beyond
what
is
expected
and
that
means
a
lot
to the dealer network.
Thanks,
Joe Ingram
ComNet Systems, Inc.
Alan,
There
has
been
a
large
audience
to
this
debate
over
the
competitiveness
of
a
brand
new
product.
I'm
afraid
that
there
are
some
that
let
the
competitors
frame
the
landscape
and
this
was
a
classic
example
that
you
just
drove a stake through the heart of.
It's all about attitude, Frank. Yours is superb. Thanks.
D. Perry
Former President, Avocent
It’s
always
been
my
belief
that
being
loyal
and
attentive
is
the
best
way
to
cultivate
strong
customer
relationships.
This
same
fundamental
business
practice
was
clearly
part
of
Alan
Frank’s approach when he worked for me at The Future Now.
I’m
proud
to
see
he’s
continued
to
bring
the
same
dedication
and
passion
to
his
clients
at
Out-of-Band
Access.
His
customer
focus
is
what
undoubtedly
made
him
the
Go-To
guy
in
the
studios
of
Hollywood,
data
centers
of
the
Midwest,
the
World’s
Largest
Retailer,
and
broadcast
facilities
across
North America.
Terry Theye - Principal at TLT Consulting Group
Connect with OOBAXS
YouTube
LinkedIn
Truth Social
Facebook
Instagram
X (Twitter)
Alan,
I
wanted
to
thank
you
for
the
excellent
CPS,
Power
Tower,
and
DS
training
you
provided
to
my
group
this
week.
We
were
very
glad
you
could
carve
out
some
time
for
us
here,
and
the
training
opportunity
was
invaluable
helping
to
build
our
product
technical
skills.
Hopefully
we
could
do
some
advance XP training the next time you’re here.
Thanks again,
Phil
Avocent Services Corp.
Phil Carlson
Former - Manager, Technical Support - Redmond, WA
Subject: Thank You!
I
wanted
to
thank
you
again
for
the
awesome
appointment
we
all
had
at
American
Express
yesterday!
Craig
and
I
appreciate
both
of
you
rearranging
your
schedules
to
accommodate
our
important
client.
Michele,
I
hope
you
got
home at a reasonable hour eventually?!
Alan,
you
are
so
knowledgeable
and
informative,
you
help
make
the
technology
make
sense!
Thanks
to
both
of
you
and
your
great
presentations
(all
16
of
them)
I
have
a
very
good
feeling
about
American
Express
becoming
an
Avocent
customer very soon.
Have
a
great
weekend
and
here's
to
much
success
for
all
of
us!
Regards,
Mitsi
Alan,
Excellent
work
on
the
Avnet
issue.
Once
again,
you
have
come
through
for
us
in
a
pinch.
I
appreciate
the
effort
you
put
in
and
will
always
be
willing
to
personally
take
trouble
calls from you at any time.
Terry
Gentlemen,
I
just
wanted
to
drop
you
both
a
quick
line
to
let
you
know
how
much
I
appreciate
the
time
and
effort
utilized
in
working
with
Dynegy.
You
were
both
very
professional,
and
the long hours put into the account paid off.
The
end
users
were
completely
satisfied
with
the
results
of
your upgrades and the procedure was executed flawlessly.
Thank you both very, very, much!!!
IT Staffer
DYNEGY
All:
This is past due.......
I
want
to
give
my
sincere
appreciation
and
pay
my
respects
to
John
and
Alan
for
their
assistance
on
the
Radio
Shack
account.
This
was
a
huge
win
for
Avocent
-
not
only
in
revenue
but
by
beating
two
competitors.
There
is
no
way
I
could
have
closed
the
deal
without
them.
This
was
by
far
the most difficult account (people) I've ever worked with.
Alan,
you
amazed
me
in
that
conference
room
with
your
professionalism
and
technical
knowledge
when
Keith
was
trying
to
face
off
with
you.
He
tested
you.
Your
confidence
in
Avocent
and
our
products
and
not
backing
down
to
them
in
that
room
earned
their
respect
that
day!
I
truly
believe
from
that
meeting
they
knew
who
their
chosen
vendor
was....
John,
I
was
so
proud
how
you
handled
Keith
when
you
managed
to
get
the
equipment
running
smooth
again
without
blinking
an
eye.
Well......maybe
at
me
showing
how
bad
you
wanted
to
punch
the
guy.
:-)
When
we
left
there he knew he was wrong...
You
two
deserve
so
much
credit
on
this
account
and
I
want
all
of
you
to
know
how
happy
I
am
to
have
them
on
our
team!!
Many thanks again,
-K
Kerri and Alan,
“…without
a
doubt,
you
two
went
a
long
way
toward
turning
him
around.
They
keep
telling
us
to
stay
out
of
tech
support
issues.
So
I
am
sure
instead
of
addressing
a
tech
support
issue,
you
addressed
a
customer
satisfaction
issue
and
obviously did it well. Thank you for the extra effort.”
Thanks,
M. Campbell
Former Regional Manager, Avocent
David,
I
wanted
to
take
a
moment
to
send
a
note
concerning
the
outstanding
efforts
displayed
by
Alan
Frank.
Normally
I
would
send
this
to
his
boss,
but
since
I
don't
know
who
that
would
be
I
thought
you
would
be
the
best
alternative.
I
would
appreciate
it
if
you
would
forward
this
to
the
proper
individuals
within
Avocent.
Alan
Frank
has
provided
support
to
us
for
our
internal
customer
and
the
issues
we
had
with
the
Avocent
KVM
over
IP
solution.
Alan
demonstrated
outstanding
customer
service
skills
and
an
interest
in
making
sure
we
were
happy
with
the
Avocent
equipment.
After
I
explained
the
issues
in
my
first
conversation
with
Alan
he
immediately
volunteered
to
make
an
on-site
call.
Alan
worked
around
my
schedule
and
showed
maximum
flexibility
in
arranging
our
on-site
service
calls.
Alan
spent
some
time
explaining
the
proper
setups
and
configurations
to
allow
the
Avocent
solution
to
work
at
its
maximum
ability.
Alan
delivered
setup
files
and
training
that
has
allowed
me
to
reverse
the
perception
of
the
Avocent
solution
within
our
customer's
workforce.
When
I
continued
to
have
issues
Alan
made
sure
that
a
replacement
unit
was
shipped
out
to
us
right
away,
and
made
another
on-site
visit
to
verify
that
everything
was
working.
Alan
took
the
AR's
to
solve
the
issues
with
our
USB
based
systems
as
well.
At
this
point
in
time
we
have
a
100%
fully
effective
solution,
and
without
Alan's
diligence
and
customer
service
attitude
we
would
not
have
been
able
to
do
this.
My
customer
is
now
extremely
happy
with
the
Avocent
solution,
and
we
are
currently
planning
on
purchasing
more
Avocent
devices.
The
Avocent
product
will
allow
us
to
solve
many
of
our
networking
issues,
and
proceed
with
our
lab
improvement project.
All
of
these
items
would
not
have
happened
without
Alan's
dedication
and
critical
skill
training
that
he
provided
for
us.
Alan
is
a
great
asset
for
Avocent,
and
I
wanted
to
make
sure
that
you
know how helpful he was.
If
you
would
like
me
to
forward
this
to
the
proper
personnel
let
me
know,
and
if
you
need
any
more
information
I
will
be
happy
to provide it.
Thank You,
Ed K. Tafoya
Intel Corporation - ITFlex NMR
Brad,
Alan
Frank
was
a
great
help
with
Tom
at
the
City
of
Amarillo.
Tom
took
delivery
of
DSR
equipment
and
ran
into
installation
problems.
Alan
walked
Tom
through
the
installation,
answered
questions
and
got
them
up
and
working
–
all
over
the
phone.
Tom
was
pleased
with
the
support
and
will
be
ordering
more
equipment
later
this
week.
My
thanks
to
Alan
for
his
support
to
DirectNET
and
making
Tom
feel
confident
about
his
Avocent
solution.
It
helps
us
sell Avocent to our (mutual) customers.
John
So
far
all
is
well
from
Visa!
Great
job,
fast
response-
they
are impressed.
All the best,
Brad Phillips
Avocent Corporation
Regional Sales Manager
Alan,
I
wanted
to
thank
you
again
for
working
out
the
problems
today
at
American.
I
believe
that
you
saw
the
opportunity
there,
and
I
know
that
Rob
and
Al
appreciated
your
help
as
well.
I
know
it's
your
job,
but
I
understand
that
it
is
a
thankless
job at times. Anyway, thanks again.
Tony
Alan
I
have
now
seen
many
product
demonstrations,
and
the
one
that
you
did
yesterday
afternoon
was
the
best
that
I
have
ever
seen!
In
my
opinion,
you
had
the
folks
from
Bank
One
"eating
out
of
your
hand",
wanting
more.
In
addition,
I'm
sure
that
because
of
your
fine
presentation
they
have
asked
us to return today to do a second one.
While
I
am
still
struggling
to
be
able
to
represent
Avocent
to
Bank
One,
I
don't
think
there
is
any
question
at
this
point
that
Bank
One
will
or
will
not
be
purchasing
a
solution
for
their
labs.
Now
it
is
just
a
question
of
what
configuration
and when.
Your assistance is greatly appreciated. Thanks.
Jack Cashman
Ergo-Tech Solutions, Inc.
Hi Michele,
Just
wanted
to
say
how
a
good
a
job
Alan
did
for
me
last
week.
Qlogic
and
UBOC
were
very
impressed
with
how
well
he
knew
the
product.
In
addition,
he
really
listened
to
what
their
needs
were
and
tailored
his
presentation/demo
to them. That was huge!
Charles
Alan,
I
believe
my
English
cannot
describe
the
gratitude
I
feel
for
your help during the weekend and today.
As always, no matter what time or what day of the week.
THANK YOU VERY MUCH
Eddy Melendez
Consultant - South America
Ed,
I
want
to
recognize
the
great
job
that
Alan
Frank
did
on
Friday
during
a
conference
call
with
David
Calaf
at
Vassar
College.
David
is
technically
astute,
holds
strong
opinions
about
MicroSoft
products
and
is
not
shy
about
challenging
vendors.
I
knew
that
I
had
one
good
chance
to
get
David
to
consider
Avocent’s
DS/CCM/SP
lines
as
a
solution
for
the
college’s
~
100
servers.
I
called
Alan
and
asked
if
he
would
be
willing
&
able
to
get
on
the
Friday
conference
call.
Alan
said
yes
and
then,
on
Friday,
met
every
one
of
David’s
questions
with
technical
and
straight-forward
answers.
We
ended
the
call
with
David
interested
in
hearing
more
about
the
DSV3;
open
to
getting
an
eval
system;
and,
getting
a
preliminary
quote.
I
seriously
doubt
I
could
have
accomplished that without Alan’s contribution.
I
look
forward
to
working
with
Alan
on
many
other
opportunities.
Thank you,
John Conner
KVMPro a division of ITPros
All,
I
wanted
to
recognize
and
thank
everyone’s
effort,
especially
those
of
Madhav
Konkimalla
(Cognizant),
Russell
Taylor,
Aung
Soe
and
Alan
Frank
(Avocent),
who
worked
over
the
Thanksgiving
Weekend
along
hard
with
the
Datacenter
–
Chelsea,
Noah,
Sean,
Dara,
Edwin
to
complete
the DS View Migration.
This
migration
involved
updating
the
software
on
76
devices
spanning
across
4
different
locations.
The
fact
that
it
had
to
be
done
over
the
holiday
weekend
shows
how
critical
this
infrastructure
is
to
IndyMac
and
support
engineers. Thank you for all your teamwork!
Ulysses Angulo
CorpIT – Systems Planning and Design
Manager Enterprise Applications
IndyMac Bank
Alan,
I
wanted
to
let
you
know
that
I
just
received
an
order
from
Pulte
Homes,
previously
Del
Webb,
for
30
DSR
2161's.
It
was
a
tough
sale
because
of
the
merger
of
the
Pulte
and
Del
Webb
data
centers.
There
was
a
faction
of
people
who
wanted
to
do
business
with
Dell
because
of
their
existing
relationship and Dell's technical support .
Don
Wessel
the
network
manager
went
to
bat
for
ComNet
citing
the
strong
technical
support
he
had
previously
received
from
ComNet
and
Avocent.
He
gave
a
detailed
account
of
how
you
helped
them
with
there
first
DS1800
installation
and
how
you
got
his
4XP's
working
with
the
DS1800.
He
mentioned
that
you
were
always
available
when
he
needed
you
and
he
convinced
the
team
that
technical
support
was
a
non-issue
and
his
relationship
with
ComNet
and
Avocent
was
solid.
I
believe
that
your
commitment
to
support
Del
Webb
during
the
initial
installation
was
instrumental in us getting the order.
I
know
that
it
often
goes
unsaid,
but
I
want
to
acknowledge
you
for
your
commitment
to
customer
support.
You
have
always
gone
above
and
beyond
what
is
expected
and
that
means a lot to the dealer network.
Thanks,
Joe Ingram
ComNet Systems, Inc.
Alan,
There
has
been
a
large
audience
to
this
debate
over
the
competitiveness
of
a
brand
new
product.
I'm
afraid
that
there
are
some
that
let
the
competitors
frame
the
landscape
and
this
was
a
classic
example
that
you
just
drove a stake through the heart of.
It's all about attitude, Frank. Yours is superb. Thanks.
D. Perry
Former President, Avocent
It’s
always
been
my
belief
that
being
loyal
and
attentive
is
the
best
way
to
cultivate
strong
customer
relationships.
This
same
fundamental
business
practice
was
clearly
part
of
Alan
Frank’s
approach
when
he
worked
for
me
at
The
Future Now.
I’m
proud
to
see
he’s
continued
to
bring
the
same
dedication
and
passion
to
his
clients
at
Out-of-Band
Access.
His
customer
focus
is
what
undoubtedly
made
him
the
Go-To
guy
in
the
studios
of
Hollywood,
data
centers
of
the
Midwest,
the
World’s
Largest
Retailer,
and
broadcast
facilities across North America.
Terry Theye - Principal at TLT Consulting Group
Connect with OOBAXS
